False and ***********

I am writing to express my extreme frustration and irritation with the lack of resolution regarding my account at Vodacom. I have been given the run-around for a week now, being shunted between Customer Care, Cancellations, Billing, Rewards, and now PNR.

It is unacceptable that PNR is once again escalating this to the billing department when this issue has already been through multiple hands with no ownership taken. No one seems willing to fix this internal administrative error which is costing me now more than my initial contract and the new migration contract i and Vodacom agreed to; instead, I am simply being shifted from one department to the next.

I want this matter sorted immediately. I refuse to pay for Vodacom's error, and if this is not resolved now, I will have no choice but to escalate this matter to the Ombudsman.