False allegations
<p>Over a week ago I took my LG4 into VODACOM. I explained that my phone out of no where froze, cannot go back on and is not even a year old. I was told there is a manufacturing error and there have been a lot of returns. Today I followed up on my ticket and am told the engineer confirmed there is physical damage, that my phone dropped and it will cost2.4k odd to repair. I advised them that my phone has not once dropped in all the time I have my phone and that is utter nonsense. I refuse to pay almost 2.5k because someone has made a falst allegation. I still jot not know what is now happening with my phone. Between LG and VODACOM this better be sorted. It is not my problem VODACOM issued faulty merchandise. I want my mobile repaired or replaced. I have a couple of contracts with VODACOM for years and have never had such issues and poor service. </p>
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Vodacom's replyOfficial
02 Jun 2016, 09:08Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Social Media Team
Best regards,
Vodacom's reply02 Jun 2016, 09:08
Official
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Social Media Team
Best regards,
's updateReviewer Update
03 Jun 2016, 15:55This evening I received an SMS to collect my phone at Canal Walk. My phone has not been fixed or replaced! This is pathetic service from VODACOM. Why has this not been sorted!?
's update03 Jun 2016, 15:55
Reviewer Update
This evening I received an SMS to collect my phone at Canal Walk. My phone has not been fixed or replaced! This is pathetic service from VODACOM. Why has this not been sorted!?