Hellopeter
Share Your Experience
MJ
Muhammad J

1 reviews | Active since Dec 2017

30 Nov 2020, 11:28

False advise, different versions of agreement from staff

Upgrade department full of different stories, no calls return and Manager Thobane avoids client. Zanele said the best way to get service is to post of hellopeter so here I am. Black Friday offers are a farce. How can I get no confirmation of an upgrade done? This is not how you do business. .... .

0
Replies (3)
Vodacom
Vodacom's reply30 Nov 2020, 11:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MJ
Muhammad J's update30 Nov 2020, 16:40
Reviewer Update
NO ONE HAS CALLED ME YET
MJ
Muhammad J's update02 Dec 2020, 12:10
Reviewer Update
No call or email was received to date, neither my wife or myself was called by ANY vodacom staff member - this is far from resolved. You obviously have the wrong information. this is an unacceptable response. I also queried this on Twitter and NO ONE has called me. I emailed your CEO's office now and I am waiting for Sheryl Moodley to call me soon. Please check your facts before putting such responses up