False adverti*****t, poor service, Vodacom disapoints again

Item: Vodacom
Rating: 1

I opted to join Vodacom Fibre in March this year as they had cover according to their website in our complex (This is currently still the case on their website) They do however not have cover in our complex and now I am sitting with an interim internet solution that is costing me a small fortune and not meeting my requirements. I phoned them last week to query on the status of my Fibre installation and was told that they will phone me back, I once again contacted them today as I received an sms indicating that my query has been closed. They still do not have an answer for me as to when the installation will be attended to. My question is way are they advertising that they have cover if this is not the case. Poor service with no follow ups this is now going for 4 months with no solution. Crazy.... I should maybe just join RAIN 5G with uncapped data for the same price.

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Replies (2)

Vodacom's replyOfficial

29 Jul 2020, 07:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Jul 2020, 07:19

Official

's updateReviewer Update

25 Aug 2020, 16:18

It is scary that you only respond after almost a month of promises to respond. I have canceled my contract with Vodacom due to the poor service received from you.

's update25 Aug 2020, 16:18

Reviewer Update

It is scary that you only respond after almost a month of promises to respond. I have canceled my contract with Vodacom due to the poor service received from you.