MC
Michelle C

1 reviews | Active since Jan 2014

28 Jan 2020, 11:36

False adverti*****t in booklet

Good day

My boyfriend and I went for an upgrade on one of his contracts at Vodacom in the East Rand mall. In the booklet given to him it showed the special where you get a rugby supporter shirt with. He took out the contract and was informed to phone in to get the shirt delivered and was informed that that special stopped in July 2019. So please tell me how can Vodacom and the consultant offer this us if it has stopped months ago. We upgraded to a Red Business package and this is the kind of service we get. We were so excited in getting this shirt just to be disappointed to NOT receive it. Is there anyway that you can be understanding and send one to me as a surprise for my boyfriend on Valentines day?

0
Replies (4)
Vodacom
Vodacom's reply28 Jan 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MC
Michelle C's update04 Feb 2020, 10:25
Reviewer Update
Good day

Currently still waiting for Vodacom too phone me. Please contact me on ***

Thanks
MC
Michelle C's update10 Mar 2020, 11:23
Reviewer Update
Good day

Received a mail from Vodacom on the 20 Feb regarding this issue and as yet NOBODY from Vodacom has made any contact with us???

Please confirm if this is the way a paid client is treated??????
MC
Michelle C's update14 Mar 2020, 21:05
Reviewer Update
STILL NO REPLY FROM VODACOM