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Malose P

1 reviews | Active since Aug 2021

06 Jun 2023, 08:20

False adverti*****t

I took a 24 months data contract with Vodacom for R449, 6 months later they decided to increase the amount by 20%, how is that acceptable. Why was I not told that your prices are flexible, I feel ****med.

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Replies (3)
Vodacom
Vodacom's reply06 Jun 2023, 09:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 
MP
Malose P's update06 Jun 2023, 11:54
Reviewer Update
You response is misleading. The contract I took with you was 449 for 24 months and now I am being invoice 539, that is a difference of R90 rands. that is an increase of around 20%. I requested the recording of the conversation I had with your consultant when concluding my contract with you and I am still waiting.
MP
Malose P's update06 Jun 2023, 11:58
Reviewer Update
And I did not take a handset with you, my contract was a data contract.