NZ
Nhlanhla Z

1 reviews | Active since Aug 2019

29 Jan 2022, 10:22

False adverti*****t and lack of countability

I would like to be assisted,I took a Vodacom contract six months ago,the offer was a Samsung A22 with two SIM cards,one with 500mb data + 50 all-net voice minutes and the other SIM card comes with 1gig of data for R189 a month for 30 months.

I signed up the deal, four months down the line Vodacom begins to debit R266 and when I query the matter,the consultant told me Vodacom apologize for the inconvenience caused, actually the 1gig data SIM card has a monthly fare of R70 they recently noticed they were not billing me for it.

I asked;as soon as you realised the is an error why didn't you call and discuss it with me instead of taking decision alone and debit in my bank account amount which we never agreed to,the consultant derogatory said i may cancel 1gig data SIM card then they won't bill me more,I told her that's not the package deal I signed up for..I can't get it all then I wish to cancel the whole deal because I was sold a false deal, she insisted that I either cancel the data SIM card or continue to pay R266 because the is no way they will cancel the whole deal.

I told the consultant to cancel that 1gig data SIM card since I'm paying extra R70 from initial agreement amount. Since the beginning of January 2022 I didn't use that SIM card but Vodacom bil**** R266 in my account again.

Can I be assisted that Vodacom continue to provide me with the package deal we agreed upon and refund the R70 extras they've debited so far.

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2022, 11:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NZ
Nhlanhla Z's update22 Feb 2022, 21:51
Reviewer Update
Let's just agree to disagree just to lay off the matterThe

Here is the second issue, Last consultant I spoke with said she can only cancel the 1gig and I said please do that but so far you still sending the Data,the SIM card still active,so please explain to me why is it still active and I haven't received a declaration of cancelation message