False Adverti*****t and incorrect information from the sales agents

Firstly I'm forced to give vodacom 1 star

1. I made an application last week Tuesday 17th September 2024 for a honor x7b with the D9 band. The agent did not mention that there was no stock of the band. She told me once the debicheck was confirmed it would be dispatched for delivery

2. I called in yesterday 3 times before I spoke to another agent who informed me of there being no stock of the band it would take 2-3 weeks for delivery or I could change the package to receive the handset only. Which I then opted too do so. I was notified that it would be dispatched as soon as I'm done on the call and I would receive an sms and email confirmation.

3. I called in today Im then told that my order would only be dispatched after the 1st of October 2024. That is 15 days from the initial application. Reason being it is stock take, I then explained that I was not made aware of this and asked to speak to a manager regarding the issue. The agent then tells me to hold and doesn't put me on hold so I can hear her and the manager arguing in the background regarding me asking to speak to him, absolutely unprofessional from the agent and the manager.

4. The information provided online regarding their products and availability from vodacom is not accurate and the agents just want to make sales regardless of whether the client receives the product or not which boils down to vodacom not having stock and not explaining in detail the process. Furthermore I have not received a sms or email from them. Their online service is only applicable to vodacom users and not new clients.

5. I want vodacom to show proof for September 2024 that prior to the 17th of September 2024 how many clients received the honor x7b with the band D9s via their online sales, or is it just false advertising. As on their website it says available and does not notify clients from the 17th of the month any orders placed will only be dispatched on the 1st of the new month. It clearly states 2-5 business days, so again with false advertising.