1 reviews | Active since May 2016

19 May 2016, 18:33

false advertisisng

<p>On the 5 May 2016 i wanted the samsung A5 with galaxy gear fit which was on the mothersday deals</p> <p>I went on the vodacom online store to do my upgrade i got the sms to say a vodacon online sales person would get back to me in 24 hours after 24 hours no one has contacted me, so i phonned and i was told that im on the new 3D system so i could not get that deal only the upgrades department could help s the transfere me and was told could not get that deal. i was not informed that i was moved to the new system. after 2 days on the phone with every department under Vodacom i finally got the the deal that i wanted but they never had stock of the deal i wanted so i said on i will wait till theyget since i was told the new stock is coming in the next day, i phonned the next day sorry sir still no stock they stock will come the day after so i left it till the 16 May 2016 were i coulnt wait anymore mothersday had passed. so i canceled the deal and asked for the Samsung S6 flat with galaxy fit gear was told they had stock of the deal on the 13th May where is took 24-72 hours to cancel the first deal so i phonned to 16 May 2016 to do the new deal and i was sorry sir we dont have stock of the Galaxy Fit gear</p> <p> </p> <p>what the hell.... why must i wait so long for an upgrade where Vodacom is adverting the deal every where</p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply20 May 2016, 12:21
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,

's update20 May 2016, 15:41
Reviewer Update
This afternoon I phoned upgrades again this time I was I told the galaxy gear fit has been taken off the market Samsung isn't making them anymore so I got angry cause last week Friday I was told there s stock of the phone and the gear fit. I phoned again 16:40 on hold for 30 mins team leader says I will get my new contract on the 31 May 2016 the deal is on migration what ever that means. what am trying to say is why must wait almost a month for an upgrade this is really a s**t service. now we will see if I will get the phone and gear fit on the 31st May I told her If I don't have it in my hands on the 31 may I will cancel my contract and not pay a cent towards Vodacom for anything
's update13 Jun 2016, 19:42
Reviewer Update

And today still no answer. Justice from the upgrades manager says he will make a plan but doesnt and he never phones me with an update. Zonge from the capetown branch says they got stock but here no one can give a me an answer its almost been a month and still no upgrade for me due to no stock of the gear fit. And the best thing is they want me to choose another deal which i dont want it cause i want what was advertised at the time i did the upgrade