CN
Callan N

1 reviews | Active since Apr 2020

10 Apr 2020, 16:40

False advertising/unable to provide feedback

I had app**** for the vodacom deal that was advertised for a 4G router of 100Gb a week and a half prior to lock down ... The call center called me and I had completed an entire application with them for the deal. I was told delivery would be in 5-7 working days. A week had passed I had called to find the status of delivery and was told that the deal is now obselete as there is no stock. I found strange because the product was still being advertised which I had screenshot a picture of and emailed to the call center agent. I was not called back to be informed that there isn't stock yet the product was still advertised. Until today I have received no feed back or given an option of an alternative deal. I would have rather not wasted time and went to another service provider.

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2020, 08:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team