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Johan B

1 reviews | Active since Jul 2016

07 Dec 2018, 15:16

False Advertising/No stock for over a week

I took out a contract with Vodacom, on a special with 2 phones (Huawei y6 and Y7) about a week back. Only after taking the contract was I informed they don't have stock. I phoned Monday, and they said Tuesday/Wednesday, Phoned on Wednesday and they said Thursday. Today is Friday /07/12/18 and I went in store, only to be informed they may only get stock next week. This special ends today !

It costs me money to contact the store each time, and driving up and down

This is pathetic service of advertising a product that is not available, False advertising.

Vodacom I am awaiting your feedback in this regard as this is totally unacceptable. If I do not get a response/acceptable feedback or get this sorted, I will be taking it up with ICASA

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Replies (3)
Vodacom
Vodacom's reply07 Dec 2018, 15:22
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
JB
Johan B's update07 Dec 2018, 17:40
Reviewer Update
Vodacom, your "standard" reply I feel is not adequate to address a problem. Its been 2 hours, yet no attempt was made to get in contact with me. I feel its an unprofessional way of dealing with an issue. If no response (PHONE CALL) by Monday 10/12/18 to get this sorted I will take it further. I await your consultant to get in contact...
Vodacom
Vodacom's reply12 Dec 2018, 18:16
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.  Regards  Consumer Website Team