LQ
Lubabalo Q

1 reviews | Active since Apr 2020

07 Apr 2020, 21:41

False advertising without all accessories advertised

In November 2019 signed up for a MacBook Air contract upgrade at Vodacom Shop Nonesi Mall in Queenstown. It was advertised as coming out with 10GB data + Huawei R218h Mobile Wi-Fi Router + Free Hyperdrive 4K HDMI 3-in-1 USB-C Hub valued at R999.

I only received the device 2 months later in January 2020. I only received the MacBook Air device and the Wi-Fi router only. To date i have not received the Free Hyperdrive 4k HDMI 3-in-1 USB-C hub. The people at the store had been sending me from pillar to post promising to have it delivered as soon as their senior management give them feedback.

This to me is an essential too that i need to use for my work and business presentations and i feel the i was double crossed with the false impression of the advert. This to me is dishonesty and false advertising by the store and the service provider. they should not have advertised a device with an extra hardware they knew they connot provide.

best regards Luba

0
Replies (1)
Vodacom
Vodacom's reply08 Apr 2020, 08:31
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team