MK
Martin K
1 reviews | Active since Feb 2018
10 Jan 2022, 14:48
False advertising with Vodacom "Unlock Summer" swipes.
I won a voucher - "R50 off if I spend more than R250 at Dischem" Voucher ***. I went to Dischem use it on the morning of 8th Jan 2021 before date / time of expiry and I could not use it when trying to use it for R419.80 at Dischem Lynwood Lane retail centre. I even had the Dischem manager coming to have a look and confirm my voucher is valid and not expired as per what the system says (He took a phone of the voucher in case you Vodacom contacted them. I had the same issue at Wimpy for a free soft serve on that same day and the expiry date was in this week (after the weekend) - days before the expiry date
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Replies (2)
Vodacom's replyOfficial
10 Jan 2022, 16:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2022, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Martin K's updateReviewer Update
17 Jan 2022, 13:06Exactly 7 days later, and I am still waiting for somebody to phone me after your comment "that a consultant will make contact with you in due course to assist with your query.".
Is this what we call Customer service? Am I not going to get a reply why Vodacom gives me a voucher and then it gets rejected when it is still valid within the time frame?
Is this what we call Customer service? Am I not going to get a reply why Vodacom gives me a voucher and then it gets rejected when it is still valid within the time frame?
MK
Martin K's update17 Jan 2022, 13:06
Reviewer Update
Exactly 7 days later, and I am still waiting for somebody to phone me after your comment "that a consultant will make contact with you in due course to assist with your query.".
Is this what we call Customer service? Am I not going to get a reply why Vodacom gives me a voucher and then it gets rejected when it is still valid within the time frame?
Is this what we call Customer service? Am I not going to get a reply why Vodacom gives me a voucher and then it gets rejected when it is still valid within the time frame?