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JM
Johanna M

1 reviews | Active since Oct 2015

26 Sept 2019, 06:26

false advertising which I feel is liable for my loss

I saw online that Vodacom had stock of new iPhone 11 so tried to do upgrade online, couldn't. called online and the lady was so helpful and told me that yes they have stock and even let me choose a colour and a package. Still waiting to hear what my delivery confirmation is as she told me it will be delivererd this Friday. Call Vodacom back like 100 time look at my call records to hear that sorry we don't have stock our sales team **** to you and so sorry for this? what the hell????? how can you falsely advertise and then just say sorry. I am seeing a lawyer about this and want all the voice recordings you so comfy in saying to help service, I want my phone that I was promised. I have sold my phone now I don't have one. what is Vodacom going to do about this?|

0
Replies (6)
Vodacom
Vodacom's reply26 Sept 2019, 07:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JM
Johanna M's update26 Sept 2019, 09:34
Reviewer Update
No one has called yet? And no phishing this was on Website and I spoke to a online consultant
JM
Johanna M's update26 Sept 2019, 11:39
Reviewer Update
Still no one has contacted me?????
JM
Johanna M's update26 Sept 2019, 14:05
Reviewer Update
yet again Vodacom showing how much their customers mean to them still no one has contacted me what the hell is going on. Reporting matter further on helo peter
JM
Johanna M's update26 Sept 2019, 15:45
Reviewer Update
And Vodacom is a Ghost! Radio silence? nothing to say???? What happened to someone will call you ???? Just as I thought bunch o *****! Taking it to social media
Vodacom
Vodacom's reply03 Oct 2019, 09:54
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards