1 reviews | Active since Oct 2016
False Advertising: Vodacom online
<p>Dont be fooled by Vodacom when they say you will recieve your oder on the next days delivery when you upgrade online, and price changes. I made an attempt to upgrade on the evening 6th February 2017 and logged an upgrade online for a consultant to contact me because i was having a problem registering an online profile, the device selected was Sony Xperia XA Ultra on a R399 per month subscription and subsequently recieved my ref number on the 6th. The consultant phoned me on the 7th and I confirmed the upgrade. The consultant then called me back to say that the prices change on the 7th of every month and the monthly cost on the contract was R429.... But my application was logged on the 6th at the R399 price!?!? My monthly subscription should have been what was currently valid at the time of my application. Further to this, the website says next day delivery however, the consultatnt informed me that the handset will be delivered within 3days... that would mean i must remain at the office for 3 days waiting for the handset when my job requires me to be out of the office for the most part of the day. When i searched online, i found that there were other people that did not recieve next day delivery of their purchase. Vodacom should either not adevertise the handset if they do not have stock or stipullate that the delivery will probably take a week to be delivered.... today is the 9th Feb, it is the 3rd day and i have not recieved my order as yet.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
