1 reviews | Active since Aug 2011
FALSE ADVERTISING -vodacom direct
I took up a contract with vodacom with a deal of R200.00 a month for the 2 vodafones. Now I'm surprised the bill states I'm supposed to pay R282.00 a month. This is not what we agreed on with the sales consultants. I think these consultants lie to customers in order for them to reach their targets. If a person's contract starts on the 27th of the month, how do you bill them for a full month airtime? Shouldn't it be pro-rata? I would like to cancel this contract because i can't afford the R282 monthly. Please let me know what i need to do to cancel the contract. I don't expect a response that it is already late to cancel the contract. Vodacom knew that by the time I get the invoice it will be late for me to cancel. Now I won't leave this one. And please, stop lying to customers. They are now telling me I cannot cancel the contract because my account is in arrears. These arrears are the undisclosed amounts that I don't even know about. My account has never been in arrears as I pay through debit order.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
