PG
Peter G
1 reviews | Active since Apr 2022
13 Dec 2024, 11:17
False advertising vodacom
So I did a online upgrade. The deal was a samsung A55 plus a galaxy smart watch 6. I received my phone yesterday but no smart watch. I phone customer care, I phone the after sales department and no one was able to sort out my problem. I can't see how such a big company can do such a thing and get away with it. I'm really not happy. I dont know what to do about it.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Dec 2024, 12:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2024, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
PG
Peter G's updateReviewer Update
17 Dec 2024, 17:24I received a call, the consultant told me he would find or figure out the problem.
He said he would be in touch, but I haven't heard from him again.
He said he would be in touch, but I haven't heard from him again.
PG
Peter G's update17 Dec 2024, 17:24
Reviewer Update
I received a call, the consultant told me he would find or figure out the problem.
He said he would be in touch, but I haven't heard from him again.
He said he would be in touch, but I haven't heard from him again.
PG
Peter G's updateReviewer Update
29 Dec 2024, 11:20Ok, so tomorrow is the last day for them to collect my phone and cancel the upgrade before the end of the month.
And i have not heard a thing from the courier or vodacom again.
And i have not heard a thing from the courier or vodacom again.
PG
Peter G's update29 Dec 2024, 11:20
Reviewer Update
Ok, so tomorrow is the last day for them to collect my phone and cancel the upgrade before the end of the month.
And i have not heard a thing from the courier or vodacom again.
And i have not heard a thing from the courier or vodacom again.
PG
Peter G's updateReviewer Update
08 Jan 2025, 09:45So it's the 8th of January already and I'm still waiting for them to collect my phone.
This is ridiculous, honestly.
This is ridiculous, honestly.
PG
Peter G's update08 Jan 2025, 09:45
Reviewer Update
So it's the 8th of January already and I'm still waiting for them to collect my phone.
This is ridiculous, honestly.
This is ridiculous, honestly.