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Ardan H

1 reviews | Active since Oct 2017

24 May 2018, 19:04

FALSE ADVERTISING VODACOM!!!!

I went to upgrade my cellphone contract. As my wife got an additional phone with her upgrade, I thought I'd go for the Smart S option as I can get 1 GB additional data per month based on the product brochure. After started to completing the documents my monthly payment was R332 pm, eventhough it cleary states on the brochure that it will only cost R229 pm + additional 1GB data pm. The very nice sales consultant immediately agreed that there must be an mistake as he pointed out that the additional fees are because of additional "free" 1GB data thats on special. After spending hours on the phone with Vodacom, he told me he will get back to me once the problem is resolved. Today he phoned me and told me that Vodacom says that the deal is that you pay less for the additional 1GB data.

Im sorry but this is false advertising and I will not stand for it.

I expect Vodacom to publically apologize for this and remove this add with immediate effect.

Please find attached the document and package in question.

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Replies (2)
Vodacom
Vodacom's reply24 May 2018, 20:46
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 May 2018, 07:18
Official

Good Morning Ardan

Sincere apologies for the inconvenience caused.

Kind Regards

Consumer Web Team