1 reviews | Active since May 2015
False advertising Vodacom???
I signed up for a contract on the Vodacom website on Black Friday in 2017, which was the 24 November 2017. The contract was a one day special only which consists of 2 devices, Sony Experia XA1 Ultra on uChoose Flexi150 and a Sony Experia XA Ultra on uChoose Flexi55, both these deals on one contract for R349 a month. I received my order on the 02/12/2017 via the courier. In the middle of December 2017 I was debited R119 from Vodacom which I assumed is a once off joining fee. I received my invoice emailed to me on 10/01/2018 stating that I will be debited for R595 on 31/01/2018. I called the customer service centre to dispute this as I was billed for airtime in November 2017 of which was not possible because I only received the device in December 2017. After explaining myself to 3 different people and holding on the line for several minutes, I was told that I was credited for the airtime that was incorrectly charged for, my debit order will now be for R436,84. I am absolutely frustrated at the fact that I have to go through numerous phone calls, explain myself a thousand times and still no one understands that I signed up for a special that was R349 a month and now I am being billed for something else. Is this false advertising Vodacom? This was advertised on the Vodacom website and on a Black Friday Pamphlet by Vodacom. If this is not fixed before the debit order goes off at the end of January 2018, I will take it up with the Consumer Protection Act.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
