JB
Johan B

1 reviews | Active since Jul 2016

13 Dec 2018, 12:19

False Advertising twice in a row

On roundabout the 28/11/18 I took out contract with Vodacom, which was a special on 2 phones (Huawei Y6 an Y7). Everytime I phone they keep telling me they dont have stock (Keep in mind I went for this deal quite early) Today 13/12/18 I went to the store again, just to be greeted with sorry no stock yet.

I then inquired about a new deal that started Monday 09/12/18, on another package deal (Sony Xperia XA1 Ultra and the L1, just to find out they have no stock and is awaiting stock from supplier for a few weeks now.

Now that surely7 is false advertising, putting something in a catalog which no stock is available for. Vodacom please not, I am reporting you to ASASA and ICASA now.

Please dont bother with your computer generated reply:

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

As i feel this isn't doing justice to formal complaints brought forward by your customers.

0
Replies (1)
Vodacom
Vodacom's reply13 Dec 2018, 14:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team