HP
Hester P

1 reviews | Active since Oct 2024

26 Oct 2024, 04:40

FALSE ADVERTISING TO THE CONSUMERS.

Vodacom honestly and truly needs to get some QUALIFIED developers to handle the disaster of a website. There is literally nothing on the shop that one can actually choose because eg. I want to add a pair of Airpod Pro 2 Gen (USC-C) to my contract I recently upgraded. It shows available @ R329pm which is perfect. Then you click on even the add a new line option for them and “boom” not a single deal available. Same with the Apple watches eg. “ Apple Watch SE GPS + Cellular 44mm Aluminium Case with Sport Band - M/L” this watch costs R8 149.00 cash but why not add it or take another line for R 1759.00p/m…. WOW thats more than the top iPhone pm. Another item id like to add is the Apple home Pod advertised at R119pm for 24months, UNTIL YOU CLICK ON “FIND OUT MORE” then its also an outright cash purchase. BEST OF ALL IS THIS IS ALL IN THERE ONLINE CATALOGUE the link from their main website.

Honestly & truly I’ve not been so irritated in a long time because I tried the online chat option to query these and well. It took 20 mins for a response of may I please have your name and surname, another 20 for, email address…. I honestly think my 3 year old nephew could respond faster.

SERIOUSLY VODACOM I AM A LONG TIME CUSTOMER WITH MULTI LINES AND ALL I CAN SAY IS SO FAR IVE ONLY SEEN NOTHING BUT FALSE ADVERTISING AND HAVE SCREEN SHOTS OF ALL THE ABOVE MENTIONED.

IT USE TO BE A PLEASURE TO DEAL WITH VODACOM & NOW ITS A LIVING Disastrous NIGHTMARE.

SO DISAPPOINTING THAT ILL REFRAIN FROM EXPRESSING ANY FURTHER VERBALLY.

0
Replies (1)
Vodacom
Vodacom's reply27 Oct 2024, 13:31
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team