1 reviews | Active since Apr 2017
False advertising to gain customers
<p>I recentlty upgraded my Vodacom cell cotract to a high end Smartphone, and was lured by a once off 10GB data deal, only to find out they deleted all my data after a month .Now i have 0GB data...</p> <p>DO NOT TRUST THEM, false advertising!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ian
As per our discussion, feedback has been provided and email sent to you.
Regards,
RJ
Dear Ian
As per our discussion, feedback has been provided and email sent to you.
Regards,
RJ
so i found the problem, the 10GB once off data, is only valid for 30 days, no one in the shop told me this, but it is somewhere in small print in the contract details, also not clearly explained, so beware, IT IS ONLY VALID FOR 30 DAYS, THEY DONT TELL YOU THIS IN THE STORE.
One must carefully read everything in their multiple pages, before they push it into your face for signing.
At least they gave me another 10x1GB data, that will also expire in 30 days, thank you!
so i found the problem, the 10GB once off data, is only valid for 30 days, no one in the shop told me this, but it is somewhere in small print in the contract details, also not clearly explained, so beware, IT IS ONLY VALID FOR 30 DAYS, THEY DONT TELL YOU THIS IN THE STORE.
One must carefully read everything in their multiple pages, before they push it into your face for signing.
At least they gave me another 10x1GB data, that will also expire in 30 days, thank you!