FALSE ADVERTISING, THEFT, LIES AND PATHETIC SERVICE

THIS IS NOW MY THIRD COMPLAINT, I HAVE STILL NOT RECEIVED ANY FEEDBACK WITH REGARDS TO BOTH MY QUERIES, NOW I HAVE A THIRD COMPLAINT FOR YOU TO SORT OUT. MY CURRENT INVOICE THAT IS PAYABLE AT THE END OF THIS MONTH SHOWS AN AMOUNT THAT IS R100 LESS THAN WHAT VODACOM SAYS WILL BE DEBITED FROM MY ACCOUNT, WHERE IS THIS EXTRA R100 FROM? HOW MANY OTHER CUSTOMERS ARE YOU DOING THIS TO? ALSO MY CONTRACT UPGRADE HAS NOT STILL NOT BEEN SORTED OUT EVEN THOUGH I HAVE A REFERENCE NUMBER AND I CONFIRMED IT WITH A CONSULTANT WHOSE NAME IS LUYANDA IF I AM NOT MISTAKEN. PLAY THE RECORDING OF THE CALL AND GET BACK TO ME. YOU FIND THE DATE OF THE CALL AND THE TIME IN MY QUERY BELOW MAYBE YOU GUYS THOUGHT I WOULD FORGET ABOUT IT AND IT WILL BE OVER.

MY ACCOUNT WAS OVER CHARGED THIS MONTH AND THERE HAS BEEN NO REASON OR EXPLANATION AS TO WHY THIS HAS HAPPENED NO INFORMATION YET THE DEBIT ORDER HAS ALREADY GONE THROUGH. IF THIS NOT RESOLVED IMMEDIATELY AS WELL AS MY PREVIOUS QUERY I WILL BE SEEKING LEGAL ADVICE AS VODACOM IS IN DIRECT CONTRADICTION TO NCA AND CPA LAWS. I AM ALSO REPOSTING MY PREVIOUS ISSUE AS YOU WERE VERY QUICK TO RESPOND HERE BUT NEVER CONTACTED ME TO SORT IT OUT. SO I SHOULD ADD ***** TO MY TITTLE AS WELL. On the 27 November 2017, i went on the Vodacom website and upgraded my current contract to one of the specials that were advertised, i received my confirmation email with my reference number . A week later i had still not received any feedback regarding my contract so i called the call centre. It was on the 2 December 2017 at around 10:30 am and spoke to a consultant, she confirmed all my details and asked which deal it was and confirmed the colour of the phone as well, she then read me all the terms and confirmation and then asked if i agree. i was told that i will be contacted for a delivery date. today is the 27 December 2017 and i had no response, so i called the call centre again and was told there was no record of it on my account but that there was a problem with that special and the supervisor will be contacting people who took the deal and it did not show on their account to confirm a day when they will re open that special for those particular people, i was then told to hold on and when the consultant came back he said that the they will not be able to give me that deal anymore and the previous consultant was on leave and i had to wait for her to come back in January for me to query it. IN THE MEANTIME I HAVE TO PAY FOR A FURTHER 2 MONTHS AT MY OLD CONTRACT RATE BECAUSE OF A SYSTEM FAULT OR BLATANT ***** AND FALSE ADVERTISING OF A SPECIAL THAT VODACOM HAD NO INTENTION OF HONOURING. COMPLETE LACK OF ANY ETHICAL BUSINESS PRACTICE. ABSOLUTELY PATHETIC.