NB
Nicoline B

1 reviews | Active since Dec 2024

13 Dec 2024, 11:20

False advertising Samsung Galaxy A55 + Galaxy 6 Watch + R2000 voucher Online Exclusive deals

I ordered 2 Samsung Galaxy A55's on Vodacom Online, the deal consists of the phone + Samsung Galaxy 6 watch + R2000 Samsung voucher. 3 days later I received the phones from RAM couriers. I made contact with Vodacom asking where the watches and vouchers are as they were not received. After being sent from pillar to post, been told to activate and register the device on the Samsung Members app which I dully did, I entered the details for the watch and for the voucher and today told that I do not get the R2000 voucher on the Galaxy A55 phones, I have screen shots of the order I placed online. I did not get any watch with the deal, I have laid a complaint and also requested cancellation and collection of the devices which was not done as yet, I have been in contact with Samsung rewards/promotions and get no further then when I originally started, I have spoken to how many people already with everybody saying they see the deal on the system but cannot advise as to why I did not get the watches or vouchers. I have upgraded my existing contract and taken out a second contract for the same deal which is being false advertised in Vodacom online website. I have been advised that the query/complaint has been escalated and that's as far as it gets.

Vodacom are falsely advertising and I'm even wanting to cancel these contract now completely unless the issue can be resolved quickly and promptly.

0
Replies (4)
Vodacom
Vodacom's reply13 Dec 2024, 12:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
NB
Nicoline B's update18 Dec 2024, 08:29
Reviewer Update
Good day,

I still have not had any feedback as to where I stand, I requested the devices to be collected which has still not been done, or have the correct items sent to me.

I can't keep on calling and calling daily yet no feedback provided.

I am going to cancel my debit orders as well until such time the issue can be resolved.

Either send me what I ordered or collect the phones and cancel both new contract and the upgraded line.

Thank you.

Kind regards,
Nicoline
NB
Nicoline B's update20 Dec 2024, 12:09
Reviewer Update
Good day, to date only 1 device is collected still awaiting a second collection which I have called in 3 X already for...please can somebody call me and let me know what is going on??!

Why is Vodacom such a struggle to get anything done? When can somebody contact me as I'm going to the ombudsman next
NB
Nicoline B's update05 Jan 2025, 08:39
Reviewer Update
Yes credits are passed however where is the items I ordered. Why was I not compensated and why was the deals not provided to me?

You guys would rather loose a client than for fill the orders I chosen and paid for?

Vodacom choose a quick fix now I'm a unhappy client or customer knowing Vodacom lie and bull**** people causing me to take my business elsewhere.

Not happy at all!!!