FALSE ADVERTISING RE: DATA PURCHASES

For the last month I have been having problems purchasing data. The app never works - always refreshing & gets frozen. The *111# function never works - it says your purchase has been received by Vodacom and you will be notified when successful - It's never successful! I am currently (14/3/2016 11:20PM) on hold for the call centre for 26mins and counting! On my last occasion of calling the centre I received the following responses: Consultant 1: attempt to connect my phone to the *111# service (which I do not understand why as it has worked other times). Not resolved. Consultant 2: system down will call me back. Never did. Consultant 3: cannot resolve my query so puts me through to another consultant whom I must explain the issue to all over again. Consultant 4: due to migration of customers to new billing system Vodacom experiencing problems with *111# functionality, advises I must call the centre each time I need to purchase data! Vodacom is aware of problem (but obviously have not yet resolved it!). I'm still holding 41mins and counting...Vodacom offers special data purchases that last 7 days - this is false advertising as I cannot purchase it! (app, call centre, *!!!#)!