SJ
Sinead J

1 reviews | Active since Oct 2015

24 Mar 2022, 06:31

False advertising - Professional ***** and ********

I am appalled by the FACT that since December 14th 2021, I have STILL not received my voucher or been contacted by Vodacom with a satisfactory response or resolution!

I purchased TWO tablets that were advertised as coming with a R500 stationary voucher which I NEVER received.

I have been contacting Vodacom since the 14th of December 2021 almost every day via Social Media, I've also logged umpteen complaints and all I get are either automated responses or a bullshxt response about them being sorry and a follow up has been sent... Really now? A follow up since last year? You got to be fvcking kidding me!

Yet, the consistency in which you've been debit g my account every month religiously, doesn't seem to be an issue for you.

Basically, I am paying for FALSE ADVERTISING!

Please provide me with the Ombudsmans details, so I can take this matter further on my own.

Because this seems to be futile - just a damn waste of my time and energy.

0
Replies (4)
Vodacom
Vodacom's reply24 Mar 2022, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SJ
Sinead J's update24 Mar 2022, 07:45
Reviewer Update
You've been saying this since December 14th.

Just give me the damn Ombudsman details so I can report you for false advertising because clearly I'm not getting my voucher.
SJ
Sinead J's update25 Mar 2022, 14:13
Reviewer Update
So you have been following up since last year December? Wow.
SJ
Sinead J's update17 Sept 2022, 17:37
Reviewer Update
And I'm STILL waiting. Not a single message, email, CALL, ABSOLUTELY NOTHING. DISGUSTING SERVICE TO SAY THE LEAST!