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Uvesh H

1 reviews | Active since Aug 2010

15 Feb 2026, 14:15

False advertising, print error

Vodacom 4u has deal on S25, upon proceeding with upgrade, I get told, sorry this deal is not available as it was a printing error.

Yes I understand however you knew about it and could have told me before.

No use in wasting my time

Vodacom 4u store east rand mall.

0
Replies (4)
Vodacom
Vodacom's reply16 Feb 2026, 08:33
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Feb 2026, 08:45
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Please be advised, the store has confirmed that they were not able to assist with the deal due to the printing error. As per the stores terms and conditions:  Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service. 

Please see terms and conditions via the link below:

https://www.vodacom.co.za/vodacom/terms/terms-and-conditions?icmp=Home/Footer/TermsAndConditions

We apologise for any inconvenience caused.  Regards  Consumer Website Team 

Best regards,

UH
Uvesh H's update20 Feb 2026, 08:55
Reviewer Update
As mentioned above, since store knew about error, why was i not notified immediately instead of wasting my time.
Having said that, Due to ********* behavior, i will ensure that current contract is cancelled and all accounts with Vodacom be closed

UH
Uvesh H's update20 Feb 2026, 08:55
Reviewer Update
 As mentioned above, since store knew about error, why was i not notified immediately instead of wasting my time.
Having said that, Due to  behavior, i will ensure that current contract is cancelled and all accounts with Vodacom be closed