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Allan P

1 reviews | Active since Dec 2020

29 Apr 2025, 19:36

FALSE ADVERTISING POWER FLEX.

Vodacom now has POWER FLEX. They advertise that you can keep your current Vodacom number and just convert to power flex. If you have a contract you must just wait for the term to end and then you can convert.

We did exactly that, we even moved the number to pre paid as they said we must do. Still it says the current number cant be used we must take a new number.

SO is this then FALSE ADVERTISING?

After numerous call we still sit were we sit!

0
Replies (8)
Vodacom
Vodacom's reply30 Apr 2025, 07:39
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

AP
Allan P's update30 Apr 2025, 10:42
Reviewer Update
This is just a automated reply messages!
Why cant they resolve the issue here so that public can see that vodacom care about there customers! or am I wrong?
Vodacom
Vodacom's reply30 Apr 2025, 11:53
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

AP
Allan P's update02 May 2025, 11:25
Reviewer Update
Still no call from vodacom?????????????????????
AP
Allan P's update05 May 2025, 16:32
Reviewer Update
On Friday 03-05-2025 a lady from vodacom contacted me regarding this issue.
She said she will call me again in few min, till now Im still waiting for her to call me back!
Vodacom
Vodacom's reply09 May 2025, 15:58
Official
Dear Allan


As per telephonic conversation this afternoon the number *** may now be used for Power Flex.
Do dial *135# or use the Vodapay App to view allocations discussed.


Regards

Vodacom Consumer Website Team

Best regards,

AP
Allan P's update13 May 2025, 17:41
Reviewer Update
I just want to take this opportunity to thank the lady from vodacom for resolving my issue.
Vodacom
Vodacom's reply13 May 2025, 19:05
Official
Dear Allan

We are glad to hear of the service that you received. I (Olivia) am glad I could be of assistance.
 Regards Vodacom Consumer Website Team 

Best regards,