False Advertising/ Poor Customer Service

<p>Occurance of Events:<br /> <br />Called Vodacom 1 March 2017 to request an upgrade.<br />Upgrade processed via telephone and was told phone would arrive within the week.</p> <p>Phone did not arrive after 2 weeks and follow up call to Vodacom was made.<br />Customer Service stated that the phone had been discontinued for a while - before the upgade process was completed (which is a case of misleading the consumer)</p> <p>A different handheld was chosen after an extremely lenghty process with the operator. Cellphone arrived within the week without the SIM card which was meant to be sent as the device needed a different type of SIM as stated by the operator.<br />Called in to Vodacom to inquire and was told a SIM would be couried within 3 days.<br />It is now a week later without a SIM card.</p> <p>The question of whether the policy of being able to return the phone within a week is still in effect cannot be answered by the customer service agents as the phone could not be used within the week as there was no SIM card supp**** within the week.</p> <p>This is extremely poor service as well as misleading/ false advertising of the consumer on the part of Vodacom. This directly goes against the Consumer Act and as such could be open to legal action.</p> <p><br />At the time of writing this review - a phone call was made to try to retrieve times and dates of phone calls made to Vodacom (as according to Vodacom, all conversations are recorded) in order to establish a factual timeline of events with the phone being put down whilst on the phone to an operator.</p> <p>The correspondance from Vodacom has been little to none.</p> <p>This is upsetting as I have always had a good relationship with Vodacom.<br />Please help me to settle this swiftly.</p> <p>Tina</p>