RT
Ryan T

1 reviews | Active since Nov 2014

20 Apr 2023, 09:46

False Advertising, Pathetic Sales Team - who needs costumer satisfaction when your this big ?

Vodacom, besides there usual terrible costumer service - Agents upselling you contract and making invalid promises.. Now adds false advertising to there accolades. https://www.vodacom.co.za/shopping/deal-details-page/DV3C29DGGE?contractSkus=DV3C29DGGG&contractSkus=DV3C29DGGE I have tried for over a week to secure this deal - which is advertised on line.. Only to be told - they can't find it on there internal system and it must be discontinued.. So why is it being marketed ? On the Main Vodacom Webpage on a rolling banner.. Complete and utter incompetenece - and a complete lack of interest in trying to actually sell to a willing customer. Pathetic... I just wish there was a competitor that I could switch to.

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2023, 12:57
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team