False advertising & pathetic customer service
So vodacom had a glitch on their website where an s9+ was going for R211 pm. I thought this was a special and placed my order and received an email stating i would be contacted...fair enough.
To my suprise i was informed by a friend that the price is no more R211 but now R799.
To make sure i still had my deal I phoned vodacom and was told to email ********** so i did with attached proof .
I then went to twitter in order to get a speedy response... Lo and behold , their members said it was a glitch and they can't honour anything.
This is absurd and to make things worse, the twitter team stopped replying.
Vodacom is so full of ***!
I was singing praises about them 3 days ago and we've been loyal customers for the past 15 years.
Vodacom should honour this deal since no correspondence was sent to say it was a glitch. How was I supposed to know that it wasn't correct.
Should vodacom feel that I'm insignificant or come up with some pathetic excuse as to why they can't help me, I shall escalate this matter
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
