AB
Andy B
1 reviews | Active since Oct 2017
05 Dec 2024, 17:24
False advertising & pathetic aftersales service
Never use Vodacom Online, I upgraded my iPhone during their so-called "Black Friday deal," which CLEARLY advertised a 24-month warranty on the device. Guess what? The phone I received only has a 12-month warranty!
To make matters worse, they're STILL advertising devices with a 24-month warranty as if they’re delivering on that promise. This is blatant false advertising and completely unacceptable.
Vodacom, what kind of **** are you running here? This is a breach of trust and totally unfair to your customers. Stop misleading people and honor your commitments! I trired to call the the call centre and they keep transefering me between after sales & sales . No one will take resposibility.
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Replies (1)Vodacom's replyOfficial
06 Dec 2024, 08:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Dec 2024, 08:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
