AB
Andy B

1 reviews | Active since Oct 2017

05 Dec 2024, 17:24

False advertising & pathetic aftersales service

Never use Vodacom Online, I upgraded my iPhone during their so-called "Black Friday deal," which CLEARLY advertised a 24-month warranty on the device. Guess what? The phone I received only has a 12-month warranty!

To make matters worse, they're STILL advertising devices with a 24-month warranty as if they’re delivering on that promise. This is blatant false advertising and completely unacceptable.

Vodacom, what kind of **** are you running here? This is a breach of trust and totally unfair to your customers. Stop misleading people and honor your commitments! I trired to call the the call centre and they keep transefering me between after sales & sales . No one will take resposibility.

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Replies (1)
Vodacom
Vodacom's reply06 Dec 2024, 08:39
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team