FI
Fatima I

1 reviews | Active since May 2009

26 Apr 2019, 11:02

False Advertising -out of stock for the month of advert

A Lenova i7 package deal was advertised and I have called nearly every day for a stock update and there was never any stock. Every time I called I was told next week but still nothing was there. This is false advertising and I think if you advertising specials you need to rather make sure you have stock available to sell . I was eventually told yesterday there was an i5 .I then asked to keep it until tonight but they refused . I felt that this was the least they could do after messing me around for a month . When I called this morning it was sold out so now there is nothing .So now what ?

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Replies (2)
Vodacom
Vodacom's reply26 Apr 2019, 11:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Apr 2019, 13:38
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. 
 
Regards 
 
Consumer Website Team