DV
Dylan V

1 reviews | Active since Sept 2017

20 Sept 2017, 15:29

False advertising on website-reneging on honoring advertised price

Saw a 50mb/s uncapped LTE package advertised on their website, which I attempted to subscribe to. After the consultant got back to me, and I sent them a screenshot from the website, they told me that no such package existed, and that they would query it with their manager. Two days later I contacted them again to follow up, and was told that when they queried it, they were told that it was a mistake, and the manager could not help them. I then checked the website again, and it had been changed to reflect as 20mb/s.

As mentioned above, I have a screenshot of the original adverti*****t. To my mind, this constitutes false advertising, and is in breach of the consumer protection act. I am willing to take it further if necessary.

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Replies (2)
Vodacom
Vodacom's reply20 Sept 2017, 17:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Sept 2017, 10:10
Official

Good Day Dylan Viljoen,

Thank you again for taking my call.

As discussed telephonically, this matter was addressed.

Regards

RO