cD
charmaine D

1 reviews | Active since Jul 2011

11 Dec 2015, 18:51

FALSE ADVERTISING ON THEIR SUMMER PREPAID PROMOTIO

<br> THEY VODACOM STATES U GET R300 VOCHURE IF U BUY CERTAIN PHONES <br> I WAS TOLD I GET IT THE NEXT DAY. DIDNT GET IT NEXT DAY SPOKE TO A MAN NAMED<br> KARABO HE STATED I MUST LOAD R30 AIRTIME BEFORE I GET THE R300. I LOADED R12 AS HE <br> SAID AT THE END I COULD LOAD R12. SO I DID I DIDNT GET THE VOCHURE. i PHONED 111 CUSTOMER CARE AND SPOKE TO THE SUPERVISOR NAME NOMONDE SHE STATE ONLY ONCE LOADED AIRTIME AND AFTER 24 HOURS AFTER LOADING AIRTIME WILL I GET MY AIRTIME...I RESEARCHED ON THE TERMS AND CONDITIONS ON THE INTERNET ON THE SUMMER PROMOTION ON PREPAID PHONES AND NO WHERE DOES IT STATE U HAVE TO LOAD AIRTIME BEFORE U GET IT AND U HAVE TO WAIT A PERIOD OF 24 HOURS AFTER U HAVE LOADED YOUR OWN AIRTIME BEFORE U GET IT...HIGHLY DIGUSTED...IRRATED...AND FUMING CROSS!...EVERYONE MUST KNOW THAT THEY ARE FALSE ADVERTISING AND NOT GOING ACCORDING TO THE TERMS AND CONDITIONS LAID DOWN ON THE INTERNET!!!1 <br> <br> I WANT MY R300 AIRTIME...DIGUSTED...................FUMING CUSTOMER...ALL I GET TOLD BY NOMONDE IS THAT SHE WILL LOG IN A COMPLAINT!!

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2015, 08:13
Official
Hello pumpkin21,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team