FALSE ADVERTISING ON SCREEN REPLACEMENTS FOR HUAWEI DEVICES AND LACK OF SERVICE

This is just one incident of many terrible experiences with the provider

From changing the agreement of contract extensions - where customers no longer receive the benefit of renewing your contract early - you now pay for 2 devices during that overlap (when was this communicated to the public/contract holders?) to denying that vodacom EVER agreed a partnership with Huawei on contract phones to extend screen warranty a further 12 months - this was when the p20 pro came out

when i took my phone to Huawei service centre i asked the consultant to check my warratny period - i was advised that 12 months is covered under Huawei, but because i took the phone on contract with vodacom it is extended a further 12 months

Vodacom now completely denies ever having this agreement - overall lack of transparency, false claims, and lack of service - the vodacom consultant at woodmead retail refused to give me my contract end date over the phone - despite me agreeing to doing a verification process - store staff also hold the same lack of service attitude bred throughout the company

I will be cancelling this contract after +10 years of loyalty - Any cellphone providers willing to take my money?