JS
Jaco S
1 reviews | Active since Nov 2013
27 Apr 2019, 11:12
False advertising on online upgrade
2 months ago I typed in my number into the Vodacom website and it said that I'm eligible for an upgrade of my contract. After looking at a couple of choices, I picked the Huawei Note 20 lite on the smart data 2GB contract @ R399 pm. (I still have the confirmation email) Two months later I learn that I took out a premature upgrade, that i have no knowledge of, and that the contract that I chose is actually R645.98 pm. Now I'm about to get hit by a double bill of R1131.01 for a clear mistake from Vodacom side. I phoned the call centre on 16 April and they told me to email ********** but i received zero response since then.
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Vodacom's replyOfficial
27 Apr 2019, 11:24Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Apr 2019, 11:24
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jaco S's updateReviewer Update
16 May 2019, 15:32I spoke to a consultant that said there was a problem with the migration of the contracts and that I have been invoiced for both. She also said that my account will be credited with R346.96, but It's been 2 1/2 weeks and nothing has happened. And the full R1131.01 has been debited from my account anyway without any credit. And no one rep**** to the mail that I sent with the confirmation email of the contract + price that I should be paying for. Please get back to me with an answer soonest
JS
Jaco S's update16 May 2019, 15:32
Reviewer Update
I spoke to a consultant that said there was a problem with the migration of the contracts and that I have been invoiced for both. She also said that my account will be credited with R346.96, but It's been 2 1/2 weeks and nothing has happened. And the full R1131.01 has been debited from my account anyway without any credit. And no one rep**** to the mail that I sent with the confirmation email of the contract + price that I should be paying for. Please get back to me with an answer soonest