False advertising on Migration Packages-

Good Day

I am disgusted at the customer service and incorrect information received from a consultant who promised to bring down my monthly installment by migrating my contracts but instead he pushed it way up.

I repeatedly asked him if he is sure my contract amount will decrease and he insisted that yes it would rushing through the call and telling me calls are recorded so I don’t need to stress instead to my surprise when I went to one of the branches to make sure that this is true my contract is pushed R1700 whereas I pay R1136 a month

I want this matter resolved as this not what I agreed to I want this migration cancelled and my contract to remain as it was.

Should it not be possible I wanted whatever extra that is deducted from my account to be reimbursed this is not how you treat customers by lying and making promises that are not fulfilled

I sent a complaint last year till today no one has contacted me and my account is still being debited for something I did not agree to...