False advertising & non-existent customer service.

I received an SMS telling me I am due for an Upgrade. Went to upgrade my phone and they changed their minds, leaving me for a further 9 months to my upgrade. I did not get 1 SMS to let me know I should upgrade. I got multiple. When you call to speak to the upgrades department, you are told you cannot because you are not eligible.

So there is no way to actually get the offer they sent to me. Which makes it false advertising, which is *******. I have NEVER had a good experience with Vodacom, never ever. I won't be renewing or upgrading again if I can't get the offer I was given now.

Let's see if Vodacom can stick to their deals.