GS
Gaby S

1 reviews | Active since Nov 2015

03 Jan 2017, 18:08

False advertising- No free 10GB allocated

<p>I unfortunately renewed my contract with Vodacom in November at an iStore. The Vodacom advertised deal was a free 10GB of data with the package I took. I still have not been allocated this data. Last week I called 111. They told me I needed to talk to the post sales department and transfered me. The lady in this department told me they could not help and I needed to go back to the iStore. The iStore people told me it's something only Vodacom can resolve. I called 111 again today. This time I was told to call ********** . I dialled this number only to get an automatic recorded response that my number is not able to make use of this service. As Vodacom is unable to resolve my issue and in breach of the basis of the agreement I entered into, I want to cancel my contract with Vodacom. </p>

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Replies (3)
Vodacom
Vodacom's reply04 Jan 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jan 2017, 11:21
Official

Dear Gaby,

Your query has been resolved.

Regards,

Cassandra

GS
Gaby S's update04 Jan 2017, 11:27
Reviewer Update

Thank you Cassandra for resolving my problem so efficiently and promptly!