NL
Naeem L

1 reviews | Active since Nov 2021

22 Nov 2021, 13:29

FALSE ADVERTISING & MISLEADING CUSTOMERS

Vodacom advertised a deal with a modem and TV, I went through to the East Rand Mall store on a Saturday and app****... Was told its approved and i need to come in the Tuesday to sign, collect modem and wait for the TV to arrive... I didn't want to miss this advertised deal, so i called the Greenstone branch and they confirmed that they had stock of the TV... Before heading out to Greenstone, i called Nomfundo at the East Rand Mall branch to inform her of my intention to go to Greenstone and she said i dont have to, because my deal is already through... On Tuesday, i called Nomfundo, asking her if i could go sign, and she said not as yet... She then sent me a whatsapp message to say that ETA on the tv's is 22 November 2021. During the waiting time, she sends me messages hinting that i may not get that deal... Today (22/11/2021) she sends me a message saying that the TV is still not available... I know what they are doing, waited for the 14days on the application to pass and then tell me they cant give me the deal... disgusting service!!!

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2021, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team