False Advertising, Incorrect Billing and No Customer Service

Despite numerous attempts to resolve an ongoing matter since November 2023, Vodacom South Africa clearly demonstrates what Customer Service should NOT be about. It is now April 2024 and still the matter has not been resolved, despite goods returned and received by Vodacom in January, which after I had to phone and ask why the goods have not yet been collected when the dispute has been ruled in my favour in Dec 2023. I should have known better. Multiple phone calls and follow ups from my side has been the order of the day. One of the calls which took 2 hours out of my day to try resolve and each time you are given a reference number which is of no use as I was told on a previous call that the reference of the previous call was closed. Each time you are sent from pillar to post and get promised that the matter will be resolved, which clearly is evident that it will not be resolved. I am now being billed for the remainder of the contract, which was found to be in my favor as explained earlier in this review in December, since it was found that the consultant falsely sold me a deal which was misleading. I am still the one on the short end. To make matters worse the nonchalant attitude from some of the consultants are despicable. My credit record is being affected by their inadequacy or lack thereof. Management is lacking in that organization as Ive asked numerous times to speak to someone with authority and when I am told that I am, I get promised to be called back, that doesn't happen. Its a joke. Vodacom CS called me 2 weeks ago to apologize for the terrible service I had received and that they can assure me the matter has now been resolved. Clearly not the case as I received my bill only to find that it has not,and now, I am still being billed for a data contract I was told, will be defaulted to the previous contract, so the matter is now just getting worse! I have now just received a phone call demanding payment or I will be cut from the network. Despite being told last month by billing, that the debit order has been stopped and that I should only pay for my phone contract as the phone contract is not the account in dispute. Who does one speak to at an organization that has gone from great to despicable. With all the calls I have been giving month on month, there has only been 3 consultants who attempted to try and help, though not even their help seems to do anything as the matter keeps getting worse and worse. I have been a customer for over 20 years and when I asked one of the consultants if they will pay for an account that is close to R20k I was told that they would not and when I posed the question about my credit scoring which will be affected, I was told, not to worry, if I get a bad scoring due to this, Vodacom can clear this up. Seriously? They cant even clear up a billing error? Sorry, but there is no trust in this organization. Thanks Vodacom for reminding me why I will NOT be continuing with your pathetic network when my phone contract comes to an end later this year. I won't be surprised if nothing comes from this review as Vodacom has demonstrated the ability to show a person how to treat longstanding and loyal customers. It is non existing and clearly no leadership either as the rot goes from the head down. Shame is on you for forcing my hand to write a review on a public forum. I have tried to resolve this matter in the most civil matter, to no avail.