1 reviews | Active since Aug 2016

16 Aug 2016, 14:58

FALSE ADVERTISING IN SPECIALS BOOKLETS

<p>Vodacom had a special, a few months ago, on the U Choose Flexi 200 where you got two Vodacom Power 10inch tabs together with a 500mb date price plan. Ever since the upgrade were done, no data were received up until today. When I contacted Customer Services they said I must contact the Shop that did the upgrade for me. When I contact them, Cellular 4 Africa, Nelspruit, they said the problem was with Vodacom. And so it keeps carrying on. And still no data. So who is to blame here? Vodacom or Cellular 4 Africa? Because it doesn't seem like any of them want to help me. It's blame shifting the whole time, and meanwhile I sit with a contract I upgraded to with none of the benefits as advertised.... Who is going to help me? </p> <p>Seems like lately when you call Vodacom Customer Care they just refer you back to the shop where you did the upgrade and further on they don't care at all???</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 05:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team