CT
Cathy T

1 reviews | Active since Feb 2022

10 Feb 2022, 05:57

False advertising in booklet

I found a nice deal in their February 2022 booklet, released on the 7th of Feb, that I wanted to get. The Samsung A32 LTE with Galaxy 4 Smar****ch. I decided to apply for the device on the 8th. When you follow the links to the online store there is no option for the device. Eventually I phoned the online store where I was told that the specific device was discontinued... Which to me sounds rediculous considering the booklet came out the day before. Surely it must be checked before release. Decided to go for the slightly more expensive A32 5G advertised in the booklet as an alternative. This one they could preorder but for R70/month more than advertised. When I asked the sales agent about the price difference her response was that they don't have that specific deal available to them on the online system... I'll have to go to a branch... How totally absurd given these are the latest ADVERTISED deals. I was told over and over that the deal doesn't exist and that the booklet states 'subject to change at Vodacom' s discretion '. ... This is false advertising and shouldn't be allowed. I sent a mail with details of my complaint to the customer care email address but apart from the automated response received No response.

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2022, 07:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team