False advertising,ill informed staff,no feedback

Vodacom has a product called just for you which I frequently use however on the 05/09/2015 I purchased a just 4 product slightly different from the one I always purchase . I received an sms confirmation confirming payment and activation of the product from date of purchase. The sms confirmation came from +*** at 22:57pm on the 05/09/2015. When I realized it was not working I called the call center on the evening of the 07/09/2015 and had the displeasure of speaking to a gentleman by the name of Leonard who did not log a fault for my query but rather told me to try using the service at 21:00pm as apposed to what the sms indicated that it be used from 22:00pm as they have also had problems with the sms advising clients at large because the time periods needed to be rectified and to date it had not happened. After still having the same problem and requesting a refund I called on the 13/09/2015 spoke to a helpful lady called Belina and she logged a fault and advised me I would receive a call during the course of the following week as I requested to speak to some. Instead I received an sms saying I had no funds .Its Disgusting. To the CEO I still have the sms confirmation.