1 reviews | Active since Feb 2017

25 May 2018, 16:16

False advertising from Vodacom

I was never informed when I took out my vodacom red package that I will not be able to phone any call center numbers (1023. 0866 ) or overseas numbers with the minutes included in my red package. I got the red package because I was under the impression I will get a better service as it is sold as a elite package. i am highly disappointed as I will be working out of the country from time to time and will not be able to use my minutes during this time. As a result I will be forced to buy additional airtime when away. They do not inform you of this when taking out the contract. You only realize this when you try and phone a call center or to dial a overseas number . This is false advertising and I will be cancelling all my vodacom packages at the end of their term, This is sad as I am with them for over 10 years.

0
Replies (1)
Vodacom
Vodacom's reply25 May 2018, 16:31
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team