False advertising from Vodacom
I was never informed when I took out my vodacom red package that I will not be able to phone any call center numbers (1023. 0866 ) or overseas numbers with the minutes included in my red package. I got the red package because I was under the impression I will get a better service as it is sold as a elite package. i am highly disappointed as I will be working out of the country from time to time and will not be able to use my minutes during this time. As a result I will be forced to buy additional airtime when away. They do not inform you of this when taking out the contract. You only realize this when you try and phone a call center or to dial a overseas number . This is false advertising and I will be cancelling all my vodacom packages at the end of their term, This is sad as I am with them for over 10 years.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
