False advertising for Vodacom Video Play 7 day subscription
And yet another negative deal with Vodacom. So... Today I find a purchase ticket to video streaming with Vodacom Video Play. I paid R25 for a weeks worth of streaming. No where does it mention that data will be used separately and no where does it tell you that you have to pay additional rental fees per movie. (I'm talking about on the Vodacom app where you buy the subscription). This is false advertising and deliberate misinformation.. This goes against so many laws! And yet you will always get away with this. I want my money and data back! This is the second "incident" I have had with you in the last six months. At the end of this contract I will be moving over to Telkom.
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Replies (1)Vodacom's replyOfficial
03 May 2020, 16:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2020, 16:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
