mA
melissa A

1 reviews | Active since Nov 2017

24 Nov 2017, 14:23

false advertising for blackfriday

Good day I received a brochure for black friday for a package special for a hauwei p10 lite plus a p9 lite for R250 per month for 24 months. So yesterday i gave in my application forms to see if it will get approved. I was told they will check it in the morning for me. So today on black friday i went to see of i got approved and i was told they will not get in stock and i should go to the other vodashop (in n1 city mall) i have in my application there and i was told they will run my application but the van did not yet bring the stock and they will phone me once its there. After a long wait they phoned me and said sorry mam we only received 3 packages and they are already sold again, after i gave my aplication long before it even arrived.. Then i went to cellucity and they also did not have in stock. Yet all 3 stores has p10 lites and p9 lites in stock but cant he sold as a bundle.... And this special is valid till the 26th of november so how can a special run whole weekend but only 3 bundles is givin to one shop out of 3 vodacom shops in n1 city mall.. This is clearly a vodacom head office problem. And since the special is running for the whole weekend, and i did everything required from me i feel that vodacom should still give me this special seeing that its running till the 26th..

0
Replies (2)
Vodacom
Vodacom's reply24 Nov 2017, 15:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Nov 2017, 16:00
Official

Dear Melissa

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian