1 reviews | Active since Mar 2014
FALSE ADVERTISING FIBRE!
I have been waiting 3 months for Fibre!!!!!
False adverting! You advertise that we have Fibre in our area and then I get told after 2 months that actually the Fibre is not active and that I have to wait another month for it to be active - I have a line and I have a box from SADV - the box now has 3 lights which means Fibre is active and all I need now is a router! When I phone I get told that the router will take 21 working days!!! I am sick and tired of been told to wait - I have been waiting since the beginning of December with Fibre!!!!! I am going to take this further because this is FALSE ADVERTISING! When I ask to speak to a manager the manager is either not available, very busy or disgustingly rude telling me that it is SADV's issue - no it is not their issue it is Vodacom's issue! I order Fibre through Vodacom and Vodacom promised me that there would be Fibre and now there is not Fibre!!!!!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
