HvdW
Hans van der Walt

1 reviews | Active since Oct 2019

13 Oct 2019, 10:52

false advertising

After doing research on iPhone as I'm a big fan of iPhone, on Vodacom website they say that the iPhone 11 comes with duel sim as well as e-sim, when approaching the store the agent all tells me that there is no duel sim, that is a big false adverti*****t on the web page this is a big frustration we are in a world were we have to carry two phones unnecessary as we need our personal numbers as well as our business number, Vodacom deliberately blocks the duel function for the sim. The agent also say that one cannot use the e-sim as your primary number as well as the nano sim for a second number. Here is the website https://www.vodacom.co.za/vodacom/shopping/iphone-11-preorder?icmp=Internal/P2/iphone11 if one take a look at the sim part of the website it says there is duel sim

0
Replies (2)
Vodacom
Vodacom's reply13 Oct 2019, 16:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Oct 2019, 14:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you had a chat with our Service Consultant and feedback as already been provided with regards to your query. Regards, Consumer Website Team